6 min read
Operations before algorithms
Intelligence creates value only when it is embedded in the systems that already run the business. Start with the operating model, not the model weights.
Articles
Notes for teams trying to make things move.
Plain-spoken thoughts on products, operations, and AI from the work of making useful things in the real world.
7 min read
Modernization without the big bang
Legacy systems endure for reasons that are rarely foolish. Replace them surgically — capability by capability — while the business keeps running.
5 min read
Platforms that operators will use
Internal tools fail when they optimize for the builder's elegance instead of the operator's day. Design for the work, not the architecture diagram.
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